At AFM Parts, we're committed to providing exceptional customer service. Find detailed information about our policies and services below, or contact our support team for personalized assistance.
We offer various shipping options to meet your needs:
Orders are typically processed within 24 hours of being placed. Orders placed on weekends or holidays will be processed on the next business day.
A tracking number will be provided via email once your order ships. You can also track your order by logging into your account or contacting customer service.
We accept returns within 30 days of delivery for most items. To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging and tags.
Once we receive and inspect the returned item, we'll process your refund. The money will be refunded to your original payment method within 5-7 business days, depending on your bank or credit card company.
The following items cannot be returned:
If you need to exchange an item for a different size or model, please contact our customer service team to arrange the exchange process.
We never store your complete payment method details on our servers. We meet standards for secure transactions.
Please contact our business sales department.
International orders are processed safely. Your bank may charge additional foreign transaction fees. The exact amount charged will be determined by your bank's exchange rate at the time of processing.
Most AFM parts come with a 1-year limited warranty against manufacturing defects. This warranty covers replacement or repair of defective parts under normal use conditions.
The warranty does not cover:
For full warranty details, please refer to the documentation included with your product or contact our sales department.
We provide comprehensive installation support to ensure your AFM parts perform optimally:
Our technical support team is available to assist with installation questions:
You can check compatibility in several ways:
Orders can be modified within 2 hours of being placed. Contact our customer service team immediately to request changes. Once an order enters processing, modifications may not be possible.
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Import duties and taxes may apply and are the responsibility of the recipient.
You'll receive a tracking number via email once your order ships.
Contact our customer service team within 48 hours of delivery. Please provide photos of the damaged item and packaging. We'll arrange for a replacement to be shipped immediately.
Detailed technical specifications are available on product pages. For additional technical information, data sheets, or compatibility information, please contact our technical support team.
+33 (0) 1 64 53 36 30
Mon-Fri, 8am-6pm EST
info@afm-parts.com
24-hour response time